Privacy Policy

When you create an account on the Platform, we collect personal identification information including your name, email address, and any other information you choose to provide in connection with your account registration. When you use the Platform, you may also provide us with Client Content or Coach Content, which may include notes, progress entries, experiment logs, session observations, and other information you choose to record on the Platform.

All coaching sessions conducted on or through the Platform, including sessions conducted via integrated third-party video conferencing tools such as Zoom, are automatically recorded and transcribed. The resulting Session Transcripts are stored by SagatiCoach and constitute personal information for the purposes of this Policy.

The Platform uses AI Systems to automatically analyze Platform Data, including Session Transcripts and User-generated content, to generate insights, progress scores, key wins, areas for development, and other analytical content. This AI-Generated Content is stored by SagatiCoach and constitutes personal information for the purposes of this Policy.

When you access and use the Platform, we automatically collect certain technical and usage information, including your IP address, browser type and version, operating system, device information, pages visited, features used, and other information about how you interact with the Platform.

If you contact us directly, we may collect and retain records of your communications with us, including the content of your messages and any attachments.

We use your personal information to provide you with access to the Platform and its features, to process your account registration, to authenticate your identity when you log in, to facilitate coaching sessions between Coaches and Clients, and to operate and maintain the Platform in accordance with this Policy and our User Agreements.

We use your personal information, including Session Transcripts and User-generated content, to power the AI Systems that generate insights, progress scores, key wins, areas for development, and other AI-Generated Content. This analysis is a core feature of the Platform and is conducted automatically by the AI Systems. By using the Platform, you consent to this analysis as described in your applicable User Agreement.

We may use anonymised and de-identified data derived from your personal information to improve the Platform, to develop new features and functionality, and to train and improve the AI Systems. We will not use your personal information for this purpose without first anonymising and de-identifying it such that it cannot reasonably be used to identify you.

We use your personal information to respond to your enquiries and support requests, to investigate and resolve complaints, and to communicate with you about your account and your use of the Platform.

We may use your personal information to comply with applicable laws and regulations, to respond to legal process, to enforce our User Agreements and this Policy, to protect the rights, property, and safety of SagatiCoach, our Users, and the public, and to detect, prevent, and investigate fraud, security breaches, and other potentially unlawful activities.

We may use your email address to send you administrative communications relating to your account, including account verification emails, security alerts, and notifications of changes to this Policy or our User Agreements. We will not send you marketing communications without your prior consent.

The Platform is designed to facilitate a coaching relationship between Coaches and Clients. In this context, certain information is shared between Coaches and their Clients through the Platform. Specifically, AI-Generated Content relating to a Client's progress, including progress scores, insights, key wins, and areas for development, is visible to both the Client and their Coach. A Client's private notes are not directly accessible to their Coach, although the content of those notes may contribute to AI-Generated Content that is visible to the Coach. A Coach's session notes and coaching records are not accessible to their Clients.

We may share your personal information with third-party service providers who assist us in operating the Platform and delivering our services. These providers are contractually bound to use your personal information only for the purposes for which it was shared and in accordance with this Policy. Our key third-party service providers include:

Senior qualified executives of SagatiCoach may have access to Platform Data, including Session Transcripts and User-generated content, for the limited purposes of technical platform maintenance, quality assurance, and legal compliance. Access is restricted to those individuals who require it for these specific purposes and is subject to strict confidentiality obligations.

We may disclose your personal information if we are required to do so by law, regulation, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of SagatiCoach, our Users, or the public.

In the event of a merger, acquisition, reorganisation, sale of assets, or other business transaction involving SagatiCoach, your personal information may be transferred to the acquiring or successor entity as part of that transaction. We will notify you of any such transfer and of any material changes to our data practices that result from it.

We retain all Platform Data, including Session Transcripts, User-generated content, and AI-Generated Content, for as long as your account remains active on the Platform.

When your account is closed, whether at your request or as a result of the termination of your User Agreement, we will delete your personal data and User-generated content in accordance with our data retention schedules, subject to the exceptions described in Section 5.3 below.

Following the closure of your account, we reserve the right to retain anonymised and de-identified data derived from your personal information for the purposes of improving the Platform and the AI Systems. Such anonymised data will not contain any information that could reasonably be used to identify you.

Notwithstanding the foregoing, we may retain certain personal information for longer periods where we are required to do so by applicable law, regulation, or legal process, or where we need to retain it for the purposes of establishing, exercising, or defending legal claims.

We implement and maintain appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to, encryption of data in transit and at rest, access controls and authentication requirements, regular security assessments, and staff training on data protection and security practices.

While we take the security of your personal information seriously and implement reasonable measures to protect it, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your personal information, and we encourage you to take steps to protect your own account security, including by using a strong, unique password and keeping your account credentials confidential.

In the event of a security incident that affects your personal information, we will notify you and any applicable regulatory authorities as required by applicable law.

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected that information, the purposes for which we use that information, the categories of third parties with whom we share that information, and the categories of personal information we have disclosed for a business purpose.

You have the right to request a copy of the specific pieces of personal information we have collected about you.

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. We may decline to delete personal information where we are required to retain it by law, where we need it to complete a transaction you have requested, where we need it to detect or prevent security incidents or fraud, or where we need it for other internal purposes permitted by applicable law.

You have the right to request that we correct inaccurate personal information we hold about you.

We do not sell or share your personal information for cross-context behavioural advertising purposes. If this practice changes, we will update this Policy and provide you with the opportunity to opt out.

To the extent that we collect sensitive personal information, you have the right to direct us to limit our use of that information to the purposes specified in the CPRA.

We will not discriminate against you for exercising any of your rights under the CCPA or CPRA. We will not deny you goods or services, charge you different prices, provide you with a different level of quality of service, or suggest that you will receive a different level of service as a result of exercising your rights.

To exercise any of the rights described in this Article, please submit a verifiable consumer request to us using the contact details set out in Article 13 of this Policy. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.

The Platform integrates with Zoom Video Communications, Inc. for video conferencing. When you conduct a coaching session via Zoom through the Platform, your session audio and video will be processed by Zoom in accordance with Zoom's own privacy policy, which is available at https://zoom.us/privacy. SagatiCoach is not responsible for the data practices of Zoom.

The AI Systems are powered in part by a third-party artificial intelligence provider. SagatiCoach operates the AI Systems on a closed-loop basis, meaning that data processed by the third-party AI provider is not stored or retained by that provider beyond the scope of the immediate processing task. SagatiCoach takes reasonable steps to ensure that its third-party AI provider is bound by appropriate confidentiality and data protection obligations.

The Platform may contain links to third-party websites or services. SagatiCoach is not responsible for the privacy practices of any third-party website or service, and we encourage you to review the privacy policies of any third-party websites or services you visit.

When you connect Google Calendar, we access only the events on your primary Google Calendar. We do not access your Google name, email, profile, contacts, or any other Google service. To work out your availability, we read only:

• the start and end times of your events; and
• whether each event shows you as busy or free (including if it was cancelled or declined).

We never read the titles, descriptions, guests, or any other content of your calendar events.

We use Google Calendar data for two purposes only:

• Availability. We use the times of events on your connected calendar to automatically block the periods when you are already busy, so that clients can only book you when you are genuinely free.
• Session events. When a coaching session is booked, rescheduled, or cancelled on the Platform, we automatically create, update, or remove a corresponding event on your connected calendar. These events include the session time, a link to join or view the session, and basic session details such as the client's name and any invited guests.

We only add, change, or remove the calendar events that SagatiCoach creates for your sessions; we do not modify events that you or others created. We also do not send calendar invitations or notifications to attendees through Google on your behalf.

To provide these features, we ask for your consent to a single Google permission — the ability to view and manage calendar events (the https://www.googleapis.com/auth/calendar.events.owned scope). We request this permission so that we can read your event times to calculate your availability and add, update, or remove your SagatiCoach session events. Google shows you this permission when you connect, and you can choose not to grant it.

When you connect Google Calendar, we store:

• the authorization credentials (access and refresh tokens) that let the Platform connect to your calendar on your behalf, which we keep in encrypted form;
• a reference to your primary calendar; and
• for each session, the identifier of the calendar event we created for it, so that we can keep that event up to date.

We do not store the contents of your Google Calendar events, and we do not store your Google account email or profile information.

We do not sell or share your Google Calendar data or your Google authorization credentials with any third party. This information is exchanged only between the Platform and Google's own services for the purposes described above. SagatiCoach's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

You can disconnect Google Calendar at any time from the Calendar section of your coach settings. When you disconnect, we delete the stored authorization credentials from our systems and revoke the Platform's access with Google. Calendar events that were already created for your existing sessions remain on your Google Calendar, but future bookings will no longer be synced. You can also review or revoke SagatiCoach's access at any time from the security settings of your Google Account.